Paul Brookes writes

missell

I have not

spoken

to a customer

through the frown

of a headset phone

for three years.

I follow a process.

I cannot improvise.

I smile

so headset frown

and mouth’s smile

make a customer

lifecycle

prelife, inlife

new package

make a customer

complaint cycle

define, investigate,

solve, redefine

I put customer

on hold

then eff and blind.

I need to go

part time or retire.

This is the time

I need

a kick up the cycle

of my arse.

One of the Ten Kings of Hell