Wednesday, January 2, 2019

Paul Brookes writes


I have not
to a customer
through the frown
of a headset phone
for three years.
I follow a process.
I cannot improvise.
I smile
so headset frown
and mouth’s smile
make a customer
prelife, inlife
new package
make a customer
complaint cycle
define, investigate,
solve, redefine
I put customer
on hold
then eff and blind.
I need to go
part time or retire.
This is the time
I need
a kick up the cycle
of my arse.

One of the Ten Kings of Hell

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